By confirming your order you accept the following Terms and Conditions:
BumBum, a division of  Aitos International Limited. In these terms, we refer to ourselves as BumBum.

Delivery
Accepted orders are typically dispatched within 24 hours of the order being placed on our website except on weekends and bank/public holidays when we usually do not work.

All orders are processed from our warehouse in Luxembourg and dispatched with either Deutsche Post or DHL. For delivery within EU the VAT rate per receiving country applies and is included in the price. 

For deliveries to The UK and Norway VAT and duties are prepaid and included in the purchase price, no custom processing will be needed.

For delivery to USA and Canada, customs and sales tax might apply on imports and will have to be paid by the customer.

Standard Delivery

• Free delivery on orders over £100 / €100 / $100, else £2.99 / €3.99 / $5.99
• Items will be delivered in 3 - 10 working days.

International trackable Standard Delivery

• £4.99 -  £5.99 / $4.99 -  $5.99 depending on destination
• Items will be delivered within 7 - 21 working days depending on the destination (Monday - Friday)
• Example : USA & Canada $5.99 and takes approx 7 days.

DHL Express Europe

• 24-48 Hour, Usually Next day delivery when you order before 10am.
• Express Delivery costs will be calculated in the checkout.
• We deliver Monday to Friday, excluding public holidays.

DHL Express Worldwide

• 2 - 3 Days to : USA, Australia, Canada, Israel, Saudi Arabia, South Africa, Turkey, Hong Kong, China
• 3 - 5 Days to : New Zealand, Antigua, Aruba, Argentina, Brazil, Chile, Maldives and all other countries 
• Monday - Friday excluding public holidays.
• Express worldwide Delivery costs an extra £12.99 -  £19.99 depending on destination.

Confirmation
When we receive your order we will send you a confirmation via e-mail with information about your order. Save the order confirmation to be on hand at any contact with customer service.

Online secure payments via : Visa, Mastercard and Paypal

Your rights to cancel
You have the right to cancel an order but we will not refund the packing and postage charges if the goods have already been processed for shipping. Please refer to our Returns policy below.
All instructions to cancel must be clear and quote the acknowledgement number on the email you have received at the time you placed your order.

Returns Policy
You may return any item to us if it has not been used or worn and the tamper seals are in place where tamper seals are provided and you:
(i) send the goods back to us with all original packing within thirty days of delivery to you;
(ii) follow all our instructions as stated in our Returns Policy;
(iii) accept that we are not responsible if the goods do not reach us for any reason.
None of the above affects your statutory rights